99xbd FAQ – Answers to All Your Questions

Forgetting your password is not a problem — 99xbd has a quick and easy reset process.

Mobile OTP method (fastest):

1. On the login page Go and click the "Forgot Password?" link.
2. Enter your registered mobile number
3. You will receive an OTP within 60 seconds — use it to proceed to the next step
4. Set New Password (at least 8 characters)
5. You can log in immediately.

If you no longer have access to your mobile number:

If your account is registered with an email, a reset link will be sent there. If neither option works, contact support — submit a request with your NID and it will be resolved within 3–6 hours.

Tip: After setting a new password, turn on the "Remember this device" option so you won't need to log in again each time.

99xbd gives all members the flexibility to take a break on their own terms. Three options are available:

1. Cooling-Off Period (Short-Term Break):

• Duration: 24 hours to 30 days
• Log in to your account and go to "Security Settings" → "Cooling-Off" to enable it
• Your account will be reactivated automatically once the period expires

2. Self-Exclusion (Long-Term Break):

• Duration: 30 days to 5 years
• Can be enabled from the same settings page
• No promotional messages will be sent during this period
• Early removal before the period ends requires a 24-hour review process

3. Permanent Closure (Account Deletion):

• Email our support team: support@99xbd.bet
• Subject: "Permanently Close My Account"
• Provide your NID and registered mobile number.
• Processing will be completed within 48 hours. Please withdraw any remaining balance beforehand.

Learn more Responsible gambling View Page.

Depositing at 99xbd has no major barriers — you can get started with a very small amount.

Minimum amount by payment method:

• bKash: Minimum ৳100
• Nagad: Minimum ৳100
• Rocket: Minimum ৳150

Deposit Steps (bKash example):

1. Log in to your account and click the "Deposit" button
2. Select "bKash" and enter the amount (minimum ৳100)
3. Send the payment to the 99xbd bKash number shown
4. Confirm with your transaction number
5. Your balance will typically be updated within 2–5 minutes.

Maximum limit: A single deposit can be up to ৳50,000. For larger amounts, please notify support in advance.

Your welcome bonus will be credited automatically on your first deposit — no promo code needed.

Betting on football and other sports at 99xbd is just as straightforward as betting on cricket.

Available sports categories:

• Football: Premier League, La Liga, Bundesliga, UCL, World Cup, and 150+ more leagues
• Tennis: Grand Slam & ATP/WTA Tournaments
• Basketball: NBA & international matches
• Volleyball, Handball, Ice Hockey And many more

Steps to Bet on Football:

1. Log in and Sports Go to Page
2. Click the "Football" tab — you will see both ongoing and upcoming matches
3. Click on your preferred match — you'll find a range of odds including Home/Draw/Away, Both Teams to Score (BTTS), Asian Handicap, and more.
4. Click on your preferred odds to add them to the bet slip
5. Enter the amount and click "Confirm Bet".

Live Betting: Odds change in real time during a match. Keep an eye on the live stats and make your move quickly.

An accumulator, or "acca," is a bet that combines predictions from multiple matches into one. If all predictions are correct, the payout is much higher because each selection's odds are multiplied together.

Example:

৳100 acca across 3 matches: Match 1 odds 1.8 × Match 2 odds 2.0 × Match 3 odds 1.6 = combined odds 5.76. Total return if you win: ৳576.

How to do it:

1. From the Sports page, click on an odds option for your first match — it will be added to your bet slip.
2. Repeat the same process to add odds from the second and third matches
3. You will see an "Accumulator" or "Multi" tab on the bet slip — select it
4. Enter the amount. Your potential winnings will be calculated automatically.
5. Confirm

• An accumulator requires a minimum of 2 matches, with a typical maximum of 15–20.
• One wrong prediction and the entire bet is lost — be aware of the risk

The 99xbd support team is available 24 hours a day, 7 days a week to assist you.

Ways to contact:

• Live Chat (fastest): Click the chat icon in the bottom-right corner of the site. You will typically get a response within 1–3 minutes. Available at all times.
• Email: support@99xbd.bet — for detailed issues, document submissions, or complaints. Responses typically arrive within 2–6 hours.
• Submit a ticket from within the site: You can also submit a request by logging in and going to "Help" → "Submit a Ticket".

To get help faster, please include the following:

• Registered Mobile Number
• Description of the issue and when it occurred
• Include a screenshot if available — it helps speed up the resolution

Important (e.g. suspected account hack or incorrect deposit): Start your live chat message with "urgent" — you'll receive priority support.