Gaming is for fun — not for problems. 99xbd believes every player should know their limits and play with a plan. This page has all the responsible gaming tools and information you need.
Responsible gaming isn't just about playing less — it's about playing mindfully. Set a budget, keep track of your time, and treat gaming as entertainment. Get those three things right, and gaming stays enjoyable.
99xbd believes gaming becomes a problem the moment it crosses the line from entertainment — when it starts affecting your family, work, or financial plans. Recognizing that moment is the first step toward responsible gaming.
In Bangladesh, many people start gaming for entertainment. But chasing losses by placing bigger and bigger bets is where the trouble begins. 99xbd's responsible gaming tools are designed to help you break that cycle.
Keep in Mind: Never bet money you can't afford to lose. Gaming should always come out of your entertainment budget, not your household funds.
Every user will have free access to self-exclusion and limit-setting tools.
If suspicious gaming patterns are detected, our platform will proactively reach out to you.
Access by minors (under 18) is strictly prohibited, and verification measures are in place.
You will never be pressured to bet more through bonuses or promotions.
Promotional messages will be paused for the duration of your self-exclusion.
The Responsible Gaming page will always be easy to find — it will never be hidden away.
All of this can be managed directly from your 99xbd account
Set a daily, weekly, or monthly deposit limit. Once a limit is in place, your account will not allow deposits beyond that amount.
Set a limit on how long you play in one sitting. When the time is up, you'll be automatically logged out and prompted to take a break.
Take a break from the platform for a short period or the long term. You can choose anywhere from 24 hours to 5 years.
After a significant loss or whenever you need to clear your head, activate a cooling-off period of 24 hours to 30 days — you won't be able to log in during this time.
Set a maximum amount you're willing to lose within a given period. Once you hit that limit, betting will automatically stop.
Turn off bonus and promotional offer notifications. This is an effective way to reduce the temptation to bet more than you planned.
To activate these tools, log in to your account and go to "Security Settings" or the "Responsible Gaming" section. For any assistance, contact us via the support chat.
Here's a breakdown of the limit types you can set on 99xbd:
| Types of Limits | Duration | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate |
| Loss Limit | Daily / Weekly / Monthly | Immediate |
| Session Time | Hours per session | Immediate |
| Cooling-Off | 24 hours – 30 days | Immediate |
| Self-Exclusion | 30 days – 5 years | Within 24 hours |
| Permanent Closure | Indefinitely | Within 48 hours |
A 72-hour cooling-off period applies to any request to increase your limits — because a clear head leads to better decisions.
Check whether the questions below apply to you. Honest answers are what matter.
Have you repeatedly increased your bets trying to recover losses?
Have you lied to family or friends about your gaming?
Have you ever placed bets using household money or borrowed funds?
Have you tried to stop gaming but couldn't?
Do you turn to gaming to cope with stress?
Have you neglected work or family responsibilities to play?
If these signs apply to you, it's time to seek help
Small Steps Are the Start
Be honest with yourself. Acknowledging there's a problem — rather than denying it — is the hardest step, but also the most important one.
Log in to your account and activate self-exclusion. It's the quickest and easiest way to get immediate help.
Let a family member or close friend know what's going on. Fighting this alone is tough — having someone in your corner makes it easier.
Speak with a mental health professional or counselor. Gaming addiction is a treatable condition.
Calculate your losses and work with your family to put together a recovery plan.
Stick to these habits and gaming will always stay enjoyable
Set an "entertainment budget" at the start of each month. Once it's gone, don't play for the rest of the month.
Decide in advance how long you'll play. Set a timer on your phone — when it goes off, stop.
Never bet when you're angry, frustrated, or upset. A clear head leads to better decisions.
Gaming is a game of chance and probability, not skill. Be mentally prepared for losses.
A lot of people wonder about this. The simple answer is — no, it doesn't. In fact, it's the opposite. When you play with a set budget and time limit, you go into every session with a clear head. Losses sting less, and wins feel better.
That's exactly why 99xbd's responsible gaming tools exist — so you can enjoy the platform long-term. A healthy, satisfied user matters far more to us than one who simply bets more.
Many families in Bangladesh have seen firsthand how online gaming can sometimes spiral out of control. 99xbd wants to stand by you in preventing that — not just in words, but with real, practical tools.
Gaming should stay fun — that's our commitment. For any concerns, reach out to our support team: support@99xbd.bet
The KYC (Know Your Customer) verification process at 99xbd is straightforward. It's typically required before your first withdrawal.
Required documents (any one of the following):
For payment verification: We may verify whether the bKash/Nagad number used for deposits is registered in your name.
How to submit documents:
If the image is blurry or unclear, you'll be asked to re-upload it. For any issues, let us know via the support chat.
Yes, you can — but there are some important conditions.
Every adult (18+) can open their own account using their own name, ID, and payment details. This is entirely legitimate.
What is not allowed:
The 99xbd system automatically monitors multiple accounts using bonus features from the same household device. If family members share a device, please notify Support in advance.
Millions of people play on 99xbd every day — responsibly and for fun. Join our family.
18+ · Self-Exclusion Available · bKash/Nagad Supported